FAQs

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are processed within 1-2 business days. Shipping times vary by location, but most orders arrive within 3-7 business days.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. You can use this to track your package online.

Do you ship internationally?

Yes! We offer international shipping. Shipping costs and delivery times will be calculated at checkout.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please visit our Returns page for more details.

How do I start a return or exchange?

Contact our support team at support@doghousethebrand.com with your order number and reason for return. We’ll guide you through the process.

Products & Sizing

How do I know what size to order?

Please refer to our Size Guide for detailed sizing information for each product.

Will you restock sold out items?

We regularly restock popular items. Sign up for our newsletter or follow us on social media for updates!

Contact & Support

How can I contact you?

You can reach us at support@doghousethebrand.com or through our Contact page.

Do you offer gift cards?

Yes! You can purchase gift cards here.